PRAMIX AI INC. PRIVACY POLICY

Effective Date: September 12, 2026
Last Updated: September 12, 2026

Pramix AI Inc. (“Pramix,” “Pramix AI,” “we,” “us,” or “our”) respects the privacy of our customers, users, business partners, website visitors, and other individuals who interact with our products and services.

This Privacy Policy describes how Pramix AI Inc. may collect, use, process, store, disclose, and protect information when you visit our websites, use Pramix software and artificial intelligence services, communicate with us, or obtain Pramix products through third-party marketplaces, including Microsoft Commercial Marketplace.

1. Scope

This Privacy Policy applies to Pramix AI Inc. websites, cloud services, software-as-a-service offerings, artificial intelligence applications, APIs, platforms, enterprise solutions, and related services that reference this Privacy Policy.

These may include Pramix PECA™, Pramix ComputeBrain™, Pramix ERP™, Pramix CFO Suite™, Pramix Banking™, Pramix Stability Control™, Pramix AIOS™, PramixLLM™, and other Pramix products and services.

Where a separate privacy notice or contractual provision applies to a particular service, that notice or provision may supplement this Privacy Policy.

2. Information We May Collect

Depending on how you interact with Pramix, we may collect information such as:

Account and identity information: name, organization, business email address, telephone number, job title, account identifiers, tenant identifiers, authentication information, and other information required to establish or administer an account.

Business and customer information: organization name, business requirements, subscription information, licensing information, service plans, support requests, and communications with Pramix.

Marketplace information: when a Pramix product is purchased or activated through Microsoft Commercial Marketplace or another authorized marketplace, we may receive subscription identifiers, tenant information, plan information, entitlement information, subscription status, transaction-related metadata, and other information required to activate and administer the service.

Technical and usage information: IP address, device and browser information, system events, application activity, service telemetry, diagnostic information, performance information, security events, API activity, and usage records.

Customer-provided data: information that customers or authorized users submit, transmit, process, configure, or otherwise make available while using Pramix services.

Communications: information contained in inquiries, support requests, demonstrations, meetings, emails, feedback, and other communications with Pramix.

3. How We Use Information

Pramix may process information to:

• provide, operate, maintain, and improve our products and services;

• establish and administer customer accounts and organizational tenants;

• activate and manage subscriptions, licenses, plans, and entitlements;

• authenticate users and maintain service security;

• process Microsoft Marketplace and other marketplace subscription lifecycle events;

• provide customer support and technical assistance;

• monitor availability, performance, reliability, and security;

• detect fraud, misuse, unauthorized access, or security threats;

• perform service analytics and capacity planning;

• develop and improve Pramix technologies and services, subject to applicable contractual and legal requirements;

• communicate about services, updates, security matters, and customer relationships;

• comply with legal, regulatory, contractual, accounting, and auditing requirements; and

• establish, exercise, or defend legal rights.

4. Artificial Intelligence and Customer Data

Pramix products may use artificial intelligence, machine learning, optimization, reasoning, analytics, automation, physics-informed computation, or related technologies.

The treatment of customer data used by these systems depends upon the applicable product, customer configuration, contractual terms, and underlying service architecture.

Pramix does not claim ownership of customer data merely because that data is processed through a Pramix service.

Where third-party AI, cloud, infrastructure, or model providers are used to deliver a service, information may be processed by those providers as necessary to provide the applicable functionality and subject to applicable agreements and safeguards.

Enterprise customers may have additional data-processing, retention, security, or deployment arrangements defined by contract.

5. Microsoft Commercial Marketplace

Pramix products may be offered through Microsoft Commercial Marketplace.

When a customer purchases, subscribes to, or activates a Pramix offering through Microsoft, information necessary to establish and manage that commercial relationship may be exchanged between Microsoft and Pramix.

This may include subscription identifiers, Microsoft Entra tenant information, offer and plan information, subscription status, entitlement information, and other technical or transactional metadata required for activation, provisioning, lifecycle management, metering where applicable, and support.

Microsoft's processing of information is governed by Microsoft's own privacy policies and contractual terms.

6. Sharing and Disclosure

Pramix does not sell personal information as a business model.

We may disclose information when reasonably necessary to:

• cloud infrastructure and hosting providers;

• authentication and identity providers;

• AI and technology service providers;

• payment, marketplace, and subscription providers;

• security, monitoring, analytics, and operational service providers;

• professional advisers such as attorneys, accountants, auditors, and consultants;

• governmental or regulatory authorities when required by applicable law; or

• parties involved in a merger, financing, acquisition, restructuring, or sale of all or part of our business, subject to appropriate protections.

Service providers are expected to process information only for authorized purposes and subject to applicable contractual and legal requirements.

7. Data Security

Pramix uses administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the service, these measures may include access controls, authentication, encryption, tenant isolation, monitoring, audit logging, secrets management, network protections, and other security controls.

No Internet-based service or information system can guarantee absolute security, and therefore we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed despite appropriate safeguards.

8. Data Retention

Pramix retains information for as long as reasonably necessary to provide services, maintain customer relationships, satisfy contractual obligations, maintain security and audit records, resolve disputes, enforce agreements, and comply with applicable legal and regulatory obligations.

Retention periods may vary according to the nature of the information, product configuration, contractual requirements, and applicable law.

9. International Processing

Pramix operates and provides technology services that may involve infrastructure, customers, service providers, and business operations in different jurisdictions.

Accordingly, information may be processed or stored outside the country or region in which it was originally collected.

Where required, Pramix will use appropriate mechanisms and safeguards for international transfers of personal information.

10. Cookies and Similar Technologies

Pramix websites may use cookies or similar technologies for essential website functionality, security, authentication, preferences, analytics, and service improvement.

Users may be able to control certain cookies through their browser settings. Disabling necessary cookies may affect the functionality of some services.

11. Your Privacy Rights

Depending upon your location and applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction, portability, or objection to certain processing.

These rights are subject to applicable legal exceptions and verification requirements.

To submit a privacy-related request, contact Pramix at founder@pramix.ai.

We may need to verify your identity or authority before processing a request.

12. Enterprise Customer Data

Where Pramix processes personal information on behalf of an enterprise customer, the enterprise customer may be the controller or equivalent responsible party and Pramix may act as a processor or service provider.

In such circumstances, individuals should ordinarily direct requests concerning enterprise-controlled data to the relevant enterprise customer. Pramix will support its customers in fulfilling applicable privacy obligations as required by contract and law.

13. Children's Privacy

Pramix enterprise products and services are not directed to children and are not intended for use by children without appropriate authorization and supervision.

We do not knowingly solicit personal information from children through our enterprise services.

14. Third-Party Services and Links

Pramix websites and products may contain integrations or links to third-party websites, platforms, cloud services, or applications.

Pramix is not responsible for the privacy practices of independent third parties. Users should review the applicable third party's privacy notices before providing information to those services.

15. Changes to This Privacy Policy

Pramix may update this Privacy Policy periodically to reflect changes in our products, technology, business practices, legal requirements, or regulatory obligations.

When material changes are made, we will update the “Last Updated” date and may provide additional notice when appropriate.

16. Contact Pramix AI Inc.

Questions, requests, or concerns regarding this Privacy Policy or Pramix privacy practices may be directed to:

Pramix AI Inc.
Privacy Contact: Asok Mukherjee
Chairman & CEO
Email: founder@pramix.ai
Website: pramix.ai